Services

Customer Care

As the global demand for Quality customer services grows, companies are being compelled to create new business
models to improve customer satisfaction while balancing costs.

Each of our staff goes through an extensive training program to ensure that the skills they offer are professional and courteous. You can be rest assured that your company will be professionally presented with each and every customer service call we receive on your behalf.

Technical Support

You will no longer loose a potential order because a caller is required to leave a message for an unavailable Technical support agent to get back to them. We guarantee that all inbound calls are professionally answered within the agreed upon timelines.

Domain Expertise

The industry must keep up with customer expectations in a digitally connected world. Each of our staff goes through an extensive training program to ensure that the skills they offer are professional and in sync with latest in their domain.

Operational Excellence

Capri BPO Service Limited has been very fortunate that our existing clients continue to refer new business to us. In fact, over the recent couple of years, word-of-mouth was the only type of advertising we used. That in itself, is a great testimonial to the quality of services we have on offer.

BPO Services

Our services are broadly classified into :

• Data Entry and Data Processing, on filed Survey etc..
• Markup Language Conversion (SGML, XML, XHMTL, HTML5)
• E-Book Conversion, E-Pub Conversion (2.0 and 3.0)
• Back Office Support Services
• Finance and account
• Medical Transcription
• Customer care services
• Web design and development services
• Software and hardware technical support work

Our outbound services :

• Telemarketing (Product/Service Promotion)
• Credit Card/Order Processing.
• Order Management and Fulfilment Services.
• Collections
• Market Research – After Sales/ Pre-Sales
• Verifications
• Lead Generation

Our inbound services :

• IT Technical Support/Product Support (Hardware / Software)
• Inbound Banking Support
• Inbound Insurance Support
• Help Desk Support
• Interactive Voice Response
• Customer Support Services
• Catalog/Order Entry

Customer care services :

• Phone Support Services – Inbound and out bound call services
• Status of orders and Billing
• Pre and post sales service
• Chat Support Services
• E-Mail Support Services
• Live Chat
• Web call back and Web Call through

IT Services

Customer care services :

• Website Development
• E-commerce website design and development
• Social Networking Websites
• Travel/News portals
• Website Maintenance
• Flash Website Development
• Classified Websites

If you’d like to take advantage of our exceptional service, we invite you to contact us.

We would welcome the opportunity to talk with you about your business needs.